Qualifications:

• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.
• Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.
• Previous experience with Agilysis Point of Sales systems is a plus.
• Previous experience with AS/400 and OS/400 systems is a plus.
• Previous experience supporting a large user community (500 users ), and a minimum 5 years of IT related support is highly desirable.
• Previous IT experience in a casino is highly desirable.
• Participation in a rotational on-call schedule required.
• Experience with remote access in a Windows environment
• Experience maintaining vendor relationships, including the purchase of hardware and software products is required.
• Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.
• Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.
• Experience with managing Windows-based PCs from setup to deployment and networking to machine diagnosis.
• Familiarity with Windows Local Admin security and Windows Active Directory
• Experience with remote monitoring and administration tools, technologies such as remote desktop VPN technologies
• Excellent communication skills.
• Ability to work in an extremely fast-paced working environment where working with deadlines is imperative.

License Requirements:

 Rhode Island Department of Business Regulations Gaming License

Essential Job Functions:

• Ensure all desktop systems run smoothly in a fast-paced 24/7 environment.
• Assist the Systems Administrator with network/telecom deployments.
• Support users of PC’s, Macs, Tablets and other forms of computing equipment
• Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office (including all aspects of MS Outlook) installation, configuration and support and will participate in developing the strategy for the administration of the companies’ Windows Professional desktops.
• Communicate and participate within groups by contributing and learning from group members.

Physical/Mental Requirements:

• While performing the duties of this job, the Team Member is regularly required to talk or hear
• Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
• Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50-100 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions:

• Mandatory participation in a rotational on call shift
• Ability to work in a 24/7 non-standard shift environment
• Frequently required to risk danger of electrical shock and/or radiation (from computers).
• The noise level in the work environment is usually moderate.